Following on from our previous blog article (How to choose the best roofer), we wanted to give you an insight into why we believe we are different. Looking at our infrastructure, values, services & accreditations to display why we are regarded as one of central Scotland’s most efficient and trusted roofing companies.
1. Office based customer support team
As a family run business, people are at the heart of everything we do. This is captured perfectly by the passion and responsiveness of our office team.
At every touchpoint of your experience as a Taylor Roofs customer, you will receive regular communication from our customer support team and be able to contact us at any time.
We understand the disruption involved in carrying out works at your home or place of work and we are proud of the consistent high level of customer service we provide at every stage of the process.
2. Award winning
Our ethos to provide high quality roofing workmanship, coupled with old fashioned values and client respect is what sets us apart from our competitors. From our management right through to our site team, as a business we work tirelessly to uphold these values that make us the first choice for hundreds of returning customers.
We are proud to say that we were selected as Grand Final Winners of Best Tradesmen Scotland 2016 which was won on public votes. Our commitment to our roofing trade and our customers is something we take great pride in, treating every project as an opportunity to excel and exceed the expectations of our clients.
3. A reputation built on trust
We are the highest rated roofing contractor on West Lothian Council’s trusted trader scheme. Also vetted and highly recommended by Edinburgh trusted trader, federation of master builders and my-builder, we thrive on maintaining our 5 star reputation. With over 200 independent online reviews, most of our new work comes from referrals as our customers have absolute confidence in our ability to deliver our services efficiently, every time.
Have peace of mind knowing that you are in safe hands working with a reputable roofing contractor.
4.) Fast & efficient
Your roof is one of the most important factors when it comes to protecting your home and if fails, you need to act quickly.
We guarantee that one of our expert surveyors will visit you within 48 hours and provide you with a free no obligation quote and detailed roof survey. In fact we have various testimonials detailing how we have often visited site, quoted and successfully completed the project before other companies have even visited site.
Benefit from our impressive infrastructure while dealing with a local and great value local business, to ensure your home is repaired or replaced efficient and cost effectively.
With a large team of professional roofers we have a combined experience of over 35 years in the industry and are confident in saying that we’re the best at what we do. However we won’t rest on our laurels and led by our managing director Jamie Taylor, we strive daily to give more to our customers, which will be evident from the moment you contact us to the successful completion of your project.
6.) Proactive & reactive
We endeavour to provide the best solutions for our clients, and at the heart of our business are our proactive services, which include our free photographic roof survey and service contracts. Introduced in an effort to help our customers spread the cost of roof maintenance and to identify issues before the spiral out of control. Honest and transparency is a bit of an issue in our industry, but we have a burning commitment to break down these barriers and to instil absolute confidence in our customers. And we think we are doing a pretty good job so far.
There will also be instances where you need us at short notice for a repair and we have built our business to be able to respond quicker than any of our competitors at a time when you need us the most. We guarantee a 48 hour response time, but in most cases will have a supervisor visit your emergency on the same day to minimise disruption and provide peace of mind.
7.) 100% customer satisfaction guaranteed every time.
Taylor Roofs have an unrivalled commitment to 100% customer satisfaction. As such, all of our roofing works are fully guaranteed for up to 10 years, giving you complete peace of mind.
We wouldn’t exist without our customers and place an absolute focus on delivering quality in everything we do. Check out our 200+ client testimonials on Google, Facebook and accredited consumer sites such as West Lothian council trusted trader & Edinburgh trusted trader.
Our friendly tradesmen work hard to build a relationship with our customers to make sure they feel comfortable throughout the complete project. This is backed up by our attentive office support team who provide clear communication from start to finish.
Check out our My-builder reviews.
8.) Giving back to the community
We believe in giving back to the community.
Taylor Roofs actively support many of the local events and activities in and around West Lothian, including sponsoring kids and amateur football teams. This adheres to our value of “Giving Back”
Our Managing Director Jamie has a passion of helping raise awareness surrounding mental health and has helped organise a few charity football matches in memory of a friend who committed suicide raising funds for suicide awareness and mental health awareness charities as well as giving donations to Armadale Thistle FC, Armadale Gala Day and other local causes.The day brings all of the community together and lets us remember our friend as well as generating donations for charities and bringing a real awareness to mental health and well-being.
Jamie also raised £2,000.00 for mental health charity PAPYRUS by setting the challenge of climbing Ben Nevis and then running the Edinburgh Men’s 10k. This year Jamie is boxing to again try and raise funds and awareness.
With a large team of time served roofers and over 200 independent 5-star reviews, you can trust that our family run business will go above and beyond to make sure you are 100% satisfied with your project.
Catering to domestic & commercial clients across the central belt, including but not limited to West Lothian, Edinburgh, Fire, Falkirk & Stirling, contact us to arrange a free roofing survey to understand what your home needs (no hidden costs!).